Privacy Policy
At ADAServiceAnimals.org, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines the types of information we collect, how we use it, and your rights regarding your data.
Information We Collect
We collect information to provide and improve our services. This includes:
1. Information You Provide Directly
- Personal Details: When you register for our services, place an order, or contact us, we may collect your name, email address, phone number, shipping address, and payment information.
- Account Information: If you create a user profile, we may collect additional information such as your username, password, preferences, and any documents or photos you upload.
- Order Information: Details about your purchases, including product selections and transaction history.
- Communications: Any messages or feedback you provide when contacting customer support or submitting inquiries.
2. Automatically Collected Information
- Device and Usage Data: We may collect details such as your IP address, browser type, operating system, and interactions with our website (e.g., pages visited, time spent on the site, and links clicked).
- Cookies and Tracking Technologies: Cookies help us recognize your browser and remember preferences, while tracking tools collect behavioral data to improve our services. Examples include session cookies (temporary) and persistent cookies (stored on your device). You can manage these settings via your browser.
- Log Information: Our servers automatically log information like your web request, referring/exit pages, and timestamps.
3. Third-Party Information
- Social Media Platforms: If you access our services via platforms like Facebook, we may collect shared information such as your public profile, user ID, and any data you consent to share.
- Analytics Providers: We may receive aggregated data from third-party analytics tools to help us understand website performance and user behavior.
4. Location Data
If enabled on your device, we may collect location data (e.g., GPS coordinates) to personalize certain features. This can be controlled in your device settings.
How We Use Your Information
We use your information to:
- Process orders and deliver products.
- Provide customer support and respond to inquiries.
- Improve our website, products, and services.
- Communicate with you about updates, promotions, and relevant information.
- Ensure compliance with applicable laws and our terms of service.
Sharing Your Information
We value your privacy and do not sell your personal information to third parties. However, we may share your information in the following cases:
- Service Providers: Trusted third parties who assist with payment processing, order fulfillment, website hosting, or analytics may access your information solely for those purposes.
- Legal Obligations: We may disclose information if required to comply with legal processes or protect the safety and rights of our users or the public.
- Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred to the new entity.
Data Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data, subject to applicable laws and legitimate business interests.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the data we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request the deletion of your data, where applicable.
- Opt-Out: Unsubscribe from promotional communications by using the link provided in our emails or contacting us directly.
Protecting Your Information
We use industry-standard security measures to protect your personal information. While no system can guarantee absolute security, we strive to ensure your data is safe from unauthorized access, alteration, or disclosure.
Children’s Privacy
Our services are not intended for children under 13 years old, and we do not knowingly collect personal information from minors. If we become aware of such data, we will delete it promptly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date. Your continued use of our services signifies acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: info@adaserviceanimals.org
Phone: (610) 232-3647